Fountain Hills, Arizona
Water Damage Restoration in Fountain Hills, AZ
Need water damage restoration in Fountain Hills, AZ? Start with the emergency water and sewer lines below. Then read about flash floods near washes and leaks in homes built in the 1980s and 1990s.
Established
1970
Residents (2020)
23,820
ZIP code
85268
Scottsdale City Hall
About 21 miles away
Water emergency in Fountain Hills: who to call first
To report an outage or other water trouble, call EPCOR Water at 800-383-0834. For a broken or collapsed public sewer line, call the Fountain Hills Sanitary District at 480-837-9444.
First, if you can get to it safely, close your home's main water valve.
The Town of Fountain Hills lists these emergency lines:
- EPCOR Water: 800-383-0834, for outages or water trouble, 24 hours a day
- Fountain Hills Sanitary District: 480-837-9444, for a broken or collapsed public sewer line, 24 hours a day
The Sanitary District line covers public sewer pipes, like the ones under the street. It is not for the pipes inside your house. If you are not sure who supplies your water, check the company named on your bill.
If sewage comes up through a tub or floor drain, keep kids and pets out of the room. Hold off on flushing until the line is checked. Then see what sewage cleanup involves.
When the water is off, call for help for help with the wet floors and walls.
Flash floods and washes in Fountain Hills
Streets and washes are part of the Fountain Hills storm water system, so they carry runoff in heavy rain. In September 2025, rain over Fountain Hills at times reached 2 inches in 30 minutes, the county's Flood Control District reports.
Streets carry storm water
The town lists gutters, catch basins, streets, washes and retention basins as parts of its storm water system. A retention basin is a low area built to hold runoff. The National Weather Service warns that being near a wash is particularly dangerous in a storm.
New culverts on Ashbrook Wash
A culvert is a pipe or tunnel that lets the water in a wash pass under a road. In 2016, Maricopa County reported new culverts on Ashbrook Wash at Saguaro Boulevard and Bayfield Drive. They can carry over 6 times as much water as the old ones. Before, about 11 homes were at risk of flooding in larger storms, the county said.
A study of flood-prone areas
The Flood Control District of Maricopa County has a Fountain Hills Area Drainage Master Study. The town says the study will identify flood-prone areas. It also asks residents to share flood photos and stories.
If storm water gets inside
Storm water can carry mud and debris. Wear boots and gloves if you have to walk through it. Then see how flood cleanup works, from pumping out water to drying walls.
Homes built in the 1980s and 1990s: plumbing and water heaters
More than half of Fountain Hills homes (58%) were built from 1980 to 1999, according to the Census Bureau. IBHS, a home safety research group, found 30-year-old homes were 3 times as likely to have a plumbing supply or drainage problem.
The median home in Fountain Hills was built in 1994, according to the Census Bureau's American Community Survey (2024). That means about half the homes here were built in 1994 or earlier.
A home built in 1994 turned 30 in 2024. So many homes here are now at or past the age the IBHS study flagged. That group's full name is the Insurance Institute for Business & Home Safety.
The same IBHS study, shared by the Connecticut Insurance Department, also tracked water heaters. Their leak or burst risk climbed sharply after year 5, and 3 out of 4 gave out before year 12. A tank flush every 6 months is its advice.
Every few months, check the floor around your water heater, under each sink and behind the washer. Look for rust, damp spots or a musty smell.
If a pipe breaks inside a wall or under the concrete slab your house sits on, a plumber fixes it first. Then the wet walls and floors get dried. See how burst pipe and slab leak water damage is usually handled.
Monsoon roof and AC leaks
Watch two spots during monsoon season: the roof after storms and your AC drain line. The National Weather Service sets the season at June 15 to September 30.
A roof leak often shows up as a stain on the ceiling.
After a big storm, check ceilings, the tops of walls, and the areas around skylights and vents.
Your AC pulls water out of the air as it cools. That water is called condensate. A small drain line carries it away. If that line plugs, water can spill into the house. An EPA home maintenance checklist names a plugged drain as a cause of water damage.
During the summer, look at the drain pan under your indoor AC unit. Standing water there can mean the line is clogged.
If water reaches a ceiling, read how ceiling water damage repair works.
Water damage restoration services in Fountain Hills
Five guides, one per problem, run from a burst pipe or slab leak to mold. For the general steps, see water damage restoration in Scottsdale.
- Burst pipe & slab leakBurst pipe, slab leak or leaking water heater: what to do first and who to call.
Ceiling water damageA stain, drip or sagging spot in your ceiling from rain, an AC clog or a pipe leak.- Flood cleanupFor monsoon rain or a flash flood that pushed water into your home from outside.
Sewage cleanupA drain backup or a toilet overflow brought sewage into your home.
Mold remediationFor mold or a musty smell after a leak, an AC drain backup or a monsoon storm.
Fountain Hills at a glance
Fountain Hills is a town of 23,820 residents (2020) on about 24 square miles. Scottsdale City Hall is about 21 miles away.
McCulloch Properties established Fountain Hills in 1970 as a master-planned community. The town incorporated in 1989.
Its fountain was built in 1970 too. The town says it normally sprays around 300 feet high, for about 15 minutes every hour. With all three pumps running, it can reach 560 feet.
The town's ZIP code is 85268.
Fountain Hills water damage questions
What does water damage restoration include?
It usually runs in five steps. The source gets found and stopped. Standing water is removed. Moisture is measured with meters, including inside walls and under floors. The structure is dried with fans and dehumidifiers. Then damaged materials get repaired or replaced. After a flash flood, storm water can leave mud behind, and that gets cleared out before drying.
How much does it usually cost to fix water damage?
Three things drive the price. Size: how many rooms and materials got wet. Time: water that sits longer soaks in deeper. Water type: sewage or muddy storm water takes more work than clean water from a pipe. Tearing out and rebuilding damaged materials adds to the total. Ask for the scope and price in writing. Arizona requires licensed contractors to show their Registrar of Contractors (ROC) number on ads and written bids. Ask for it, then check it with the ROC.
How can you tell if water damage is permanent?
It depends on the material and how long it stayed wet. Hard surfaces like tile usually dry out. Drywall, insulation and carpet pad soak up water and can stay damaged. Speed helps here. Under EPA guidance, wet materials should be dry within 24 to 48 hours, before mold can start. Absorbent materials like carpet and ceiling tiles may have to be thrown away if moldy, the EPA says. Moisture readings show what is still wet and help decide what can stay. If mold is already growing, see how mold remediation works.
What should I do after a monsoon flood in Fountain Hills?
Stay out of moving water and away from washes. If water in a room could reach outlets or cords, stay out until the power is off. Take photos and video before you move anything. To report an outage or other water trouble, call EPCOR Water at 800-383-0834. If you think a public sewer line is broken, call the Fountain Hills Sanitary District at 480-837-9444. FEMA's FloodSmart program notes that most homeowners policies leave out flood damage. Ask your agent what your policy says, then call for help.
Who fixes ceiling water damage?
First, the source gets fixed. A roofer fixes a roof leak. A plumber fixes a broken pipe. An AC technician clears a clogged drain line. Next, a restoration crew dries the ceiling and the space above it. Patching comes last, because a ceiling closed up wet can grow mold. See how ceiling water damage gets dried and repaired.
Water damage help near Scottsdale
Each area page covers local storm risks and what to do first when water gets into a home.
ScottsdaleIndian Bend Wash Greenbelt: 11 miles of flood control.- Paradise ValleyAbout 4.4 miles from Scottsdale City Hall, with four water providers and many properties on septic.
- North ScottsdaleDC Ranch and Pinnacle Peak Park, about 16 to 21 miles from Scottsdale City Hall.
- Cave CreekFounded in 1870 as a mining and ranching community, about 29 miles from Scottsdale City Hall.
- CarefreeEasy Street and Ho Hum Road, about 27 miles from Scottsdale City Hall.