Complaints Policy
If something went wrong with this website, a call to its phone line or a message you sent, this page explains how to say so.
What you can complain about
- The website: wrong or out of date information, a broken page or something that is hard to use.
- A call or a message: how your call or your form message was handled.
How to make a complaint
Call the number on the contact page and say you have a complaint about the website. Have this ready:
- Your name and a phone number to reach you.
- The date of your call or visit.
- What happened, and what you would like done about it.
What happens next
Your complaint is written down and reviewed. If you leave a phone number, you get a call back about it.
Complaints about work on your home or business
Call the number on the contact page and tell us what happened, so it can be reviewed.
Insurance questions
Questions about what your policy covers go to your insurer or agent. This site does not handle insurance claims.
Questions about complaints
How do I make a complaint?
Call the number on the contact page and say you have a complaint about the website. Have your name, a phone number to reach you, the date of your call or visit, and what happened ready.
What can I complain about?
The website, meaning wrong or out of date information, a broken page or something hard to use. You can also complain about how a call or a form message was handled.
What happens after I make a complaint?
Your complaint is written down and reviewed. If you leave a phone number, you get a call back about it.
Who do I talk to about work on my home or business?
Call the number on the contact page and tell us what happened, so it can be reviewed.
Who answers questions about what my insurance covers?
Your insurer or agent answers them. Questions about what your policy covers go to them.